Technical FAQ

Technical FAQ

The University of Fredericton prides itself in offering an innovative and intuitive e-learning experience for our students. Many of our students are working professionals on a tight schedule. As such, studying online offers a degree of flexibility and convenience.

As with any software, students will occasionally encounter technical issues. Here at UFred we are working hard to ensure quick and easy solutions to these issues are as easily accessible as possible. In an effort to help students solve our most common technical errors, we encourage you to take a look at our Technical FAQs listed below.

What is Moodle?

UFred uses an e-learning software called Moodle, which stands for Modular Object-Oriented Dynamic Learning Environment. This software facilitates many administrative aspects of the education process, from test grading, to easy-access course information and resources. Further, through student profiles, forums, and other features, Moodle allows for a high level of student interactivity and cooperation.

When I try to upload a picture to my profile for orientation, I get a message telling me the file is not specified. What do I do?

This is perhaps the most common error we receive in the technical support department. This is a compatibility issue with Moodle and Internet Explorer. The way to correct this is by selecting the compatibility button found in the address bar – it looks like a piece of paper ripped in two – either when you enter the course or before you attempt to upload a file. This should solve your issue.

To avoid this issue all together, you can download and use Mozilla Firefox or Google Chrome as your browser. Each of these browsers are more compatible with Moodle software.

Why is my assignment displayed with a grade of 0%, even though I scored much higher?

When viewing grades in Moodle all assignments and evaluations are displayed. This includes those that are ungraded or are not counted towards your final grade. Those that are not counted toward your final grade will be displayed with a “0%” mark regardless of the mark you received from your professor.

I have uploaded a new picture to my student profile, but it is still displaying the old one. Why is this happening?

Internet browsers such as Internet Explorer, Mozilla Firefox, and Google Chrome, temporarily store website information by means of a mechanism known as a web cache. Because of this web cache, websites are able to load faster, run smoother, and ease the “stress” on our servers. These caches are programmed to automatically update as a website changes, but occasionally glitches occur. By periodically clearing your web cache, you can ensure that the most recent version of the website (including your most recent profile picture) is being displayed. You can clear your cache by entering your browsers settings. It is usually displayed as an option when clearing your internet browsing history. If you want to save your history, saved passwords, and other information while still clearing your cache, you can choose to only clear the cache and save everything else.

Why am I getting an error when I try to paste text into Moodle?

Sometimes errors occur when trying to paste text into a forum post on Moodle. This error is most commonly associated with Firefox, and appears as a security issue. Firefox prevents foreign access to your clipboard (where information you have cut or copied is stored) as a security measure while browsing online. This can make it difficult for a student to try to copy/paste a response that was drafted in another program, such as Microsoft Word.

An easy solution to this issue is to use keyboard shortcuts to cut/copy/paste instead of right-clicking with your mouse. These keyboard shortcuts are described in detail below:

Copying – highlight the text you would like to copy. Then, hold down the Control button (Ctrl) and press your “C” key. This will store the highlighted text in your “Clipboard,” which you can “paste” elsewhere.

Cutting – This function is completed in the same way as copying, but instead will remove the highlighted text after it is “cut” away. Hold down the Control button (Ctrl) and press “X” to cut.

Paste – to paste text that you have copied or cut, just hold down the Control (Ctrl) button and press “V” to “paste” the text into a new location.

Other Useful Keyboard Shortcuts

Ctrl Z – Undo
This allows you to undo the last action you made while using your computer.

Ctrl S – Save
In many programs, including Microsoft Word, this shortcut allows you to quickly save your progress. Get in the habit of using this shortcut as you write an essay, response, etc. to ensure you do not lose any work you’ve done.

Ctrl F – Find
If you are trying to locate a specific word or sentence within a large body of text, you can use this shortcut to have your computer automatically scan for the keyword or phrase.

Ctrl Mousewheel Up/Down – Zoom
Change the zoom level of programs, websites, and other applications for easy viewing.

Alt Tab – Cycling through open applications
If you have many programs open you can hold the “alt” button and press the TAB key repeatedly to circulate through all of your open programs easily.

This concludes our technical support primer for Moodle. This is only a brief overview of some common issues and their respective solutions. If you are ever in need of technical support, please feel free to contact our department via e-mail ( or by phone (1-877-454-6232 Ext. 3). We guarantee a response within 24 hours of your inquiry. For best results, please make sure to include your name, course number, and a detailed message describing the issue you are experiencing.


UFred Technical Support Department